On August 14th, 2008, the hardware we use to support Dialup users failed. The contract for the PRI which we’ve kept to support the dial pool expires at the end of October, and it costs us more each month than we receive in revenue.
We’ve considered replacing the service and outsourcing it, but at the current usage rates, that too would cause Nova to lose money. In the end, it makes the most sense for continuing operations to fully discontinue our dialup service.
In order to ease the transition, we are offering you free support to help you transition to another provider. We’ve also done some homework, and have found 3 different companies that will offer a better service for less money for dialup Internet access.
|ISP Name||Monthly Cost||Hours||Support|
|vtrocket.com||$5.40/month||120 hours||Phone, Web, Email|
|550access.com||$5.50/month||150 hours||Web, Email|
As a result of Nova.org turning off a service you’ve used in the past, we are happy to offer you FREE support in getting your computer set up on any other dialup service you choose. If you would rather discontinue your account with Nova.org, we will allow you to terminate your service with us, and offer you a pro-rated refund of any fees you paid for our services. Requests for account termination and pro-rated refund must be made to firstname.lastname@example.org by October 15, 2008. We hope you’ll choose to stay!
Thank you for your patience and understanding. Please email email@example.com if you need assistance in setting up your new dialup settings.